AI Skills for Customer Success Manager

Structured messaging protocols for agent team communication including message type selection, plan approval, shutdown procedures, and anti-patterns to avoid. Use this skill when establishing team communication norms, handling plan approvals, or managing team shutdown.

Write effective blameless postmortems with root cause analysis, timelines, and action items. Use when conducting incident reviews, writing postmortem documents, or improving incident response processes.

Build automated billing systems for recurring payments, invoicing, subscription lifecycle, and dunning management. Use when implementing subscription billing, automating invoicing, or managing recurring payment systems.

When the user wants to optimize post-signup onboarding, user activation, first-run experience, or time-to-value. Also use when the user mentions "onboarding flow," "activation rate," "user activation," "first-run experience," "empty states," "onboarding checklist," "aha moment," or "new user expe...

Build call automation workflows with Azure Communication Services Call Automation Java SDK. Use when implementing IVR systems, call routing, call recording, DTMF recognition, text-to-speech, or AI-powered call flows.

Send SMS messages with Azure Communication Services SMS Java SDK. Use when implementing SMS notifications, alerts, OTP delivery, bulk messaging, or delivery reports.

Automatically logs into email accounts (Gmail, Outlook, QQ Mail, etc.) and generates daily email summaries. Use when the user wants to get a summary of their emails, check important messages, or create daily email digests.

--- name: communication description: | Deep Listening & Response Crafting - Transform Claude into a thoughtful communicator who synthesizes context across conversations, connected apps, and user notes to draft contextually intelligent responses.

Track and nag about Microsoft Outlook email and (optionally) Microsoft Teams messages on a Windows machine, without relying on web versions. Use when the user asks to: (1) monitor inbox/mentions and remind them on Telegram/Teams until dismissed, (2) draft short, personable, low-jargon email repli...

Order food, groceries, and book restaurants in India via Swiggy's MCP servers. Food delivery, Instamart groceries, and Dineout restaurant bookings with safety-first confirmation workflow.

Purchase anonymous eSIMs with BTC/XMR/card - no account required

Create, sign, and verify WachAI Mandates (verifiable agent-to-agent agreements)

Microsoft 365 tenant administration for Global Administrators. Automate M365 tenant setup, Office 365 admin tasks, Azure AD user management, Exchange Online configuration, Teams administration, and security policies. Generate PowerShell scripts for bulk operations, Conditional Access policies, li...

Daily morning rollup of important emails and calendar events at 8am with AI-generated summaries

Search for jobs across LinkedIn, Indeed, Glassdoor, ZipRecruiter, Google Jobs, Bayt, Naukri, and BDJobs using the JobSpy MCP server.

Scan bank statements to detect recurring charges, flag suspicious transactions, and draft refund requests with interactive HTML reports.

Use when asked to send email, check inbox, read emails, check calendar, schedule meetings, create events, search Google Drive, create Google Docs, read or write spreadsheets, find contacts, or any task involving Gmail, Google Calendar, Drive, Docs, Sheets, Slides, or Contacts. Agent-friendly with...

Use when asked to manage UniFi network - list/restart/upgrade devices, block/unblock clients, manage WiFi networks, control PoE ports, manage traffic rules, create guest vouchers, or any UniFi controller task. Works with UDM Pro/SE, Dream Machine, Cloud Key Gen2+, or self-hosted controllers.

Query and manage Salesforce CRM data via the Salesforce CLI (`sf`). Run SOQL/SOSL queries, inspect object schemas, create/update/delete records, bulk import/export, execute Apex, deploy metadata, and make raw REST API calls.

Search for hotels, hostels, and lodging near landmarks, conference venues, or neighborhoods using Camino AI's location intelligence with AI-powered ranking.